Frequently Asked Questions

What is an Escape Game?

Our escape games are adventures designed to test your teamwork, observation skills and cleverness! You and your team must explore the rooms, solve mysteries and puzzles and ultimately overcome the final obstacle to win the game in one hour!

Where are you located?
Escape the Netherworld
1313 Netherworld Way
Stone Mountain, GA 30087

How can I book a Game?
The easiest way to book a game is through our online booking site. Escape the Netherworld’s Open Hours are Fridays 6:00pm-10:30pm, Saturdays 2:00pm-10:30pm, and Sundays 2:00pm-8:30pm, but the published open schedule is subject to change. In addition to our Open Hours, you can now book online with a minimum of 4 hours notice on Wednesday & Thursday 2:00pm-7:00pm, and Friday 2:00pm-6:00pm.

If you would like to book a party, a corporate event, or are interested in a game on a different day or time, please call us at 404-999-3722.

Can my friends and I book separately?
Since all games are as private experiences, they will disappear from the website once one person has booked, and that person will have to pay for a base $111 (up to three players) at the time of booking. If you would like to add people to your group up to the total room allowance (8 or 10 players depending on the room) you may do so when you arrive. However, the price per person goes down for larger groups, so the most equitable and cost effective way to include and pay for your entire group at the time of booking. For assistance with booking, please call us at 404-999-3722.

What are your operating hours?
Current published open hours that are available for walk-ins are Fridays 6:00pm-10:30pm, Saturdays 2:00pm-10:30pm, and Sundays 2:00pm-8:30pm. Games published during these hours are available to book online with 20 minutes notice, or as walk-ins should availability allow. More published open hours include Wednesdays and Thursdays 2:00pm-7:00pm and Fridays 2:00pm-6:00pm but these games must be booked with 4 hours notice. Walk-ins during this time are not permitted.

Published hours may vary seasonally from those listed above.

How long before my scheduled time do I need to arrive?
Please arrive at least 15 minutes before your scheduled game time in order to complete our electronic waivers and pregame briefing videos. Briefing begins up to 10 minutes BEFORE your listed game time, and the game begins exactly on time. If there are other groups in the room when the time begins, you will NOT be allowed to enter late. If you have booked a private room, or are the only group to book a room, you will be allowed to start late, but your 60 minute window cannot be extended and therefore you will not have the entire hour to complete the room. No refunds will be offered for late arrivals or no-shows.

What should I bring with me?
Just your brain, and an adult if you are under sixteen (16) years old. Preferably, all personal belongings should remain in your car during your game. You may bring them in with you and leave them at the door. No external tools are allowed within the game. Everything you need to solve the game will be provided for you.

Can I bring food or drink?
No outside food is allowed in the lobby. Drinks in resealable bottles may be brought into the lobby, but must be finished and discarded before  entering the games.

Parties and Corporate Events who rent the Party Room may bring in catered food options. Please call 404-999-3722 for more information.

Do you serve food or drinks?
Before or after your game, you will find many restaurant choices within 2 miles of our location.

Will we really be locked in a room?
No, you’re not. The rooms at Escape the NETHERWORLD are never locked. Doors that exit the game will be marked with an “Emergency Exit” sign. Please do not open these doors once the game has begun. If you NEED to step out of the room you are free to do so. However, any individual who leaves the room during the game will NOT be allowed back in. The game will continue for the remaining guests. The person who leaves the room will be escorted back to the lobby to wait for their group. There is no refund for leaving a room early.

Is it scary like the haunted house?
Our games tend to have creepy themes, but there are no actors in the rooms to scare you.  Our games do have some surprise elements that may startle you from time to time. Some of these, but not all, can be disabled for a less startling experience at the group’s request. Please note that the group must be unanimous in their desire to disable the pop scares within the room

How difficult are the games?
Our games are quite challenging, but victory is possible for any group who works together, is very observant, and can solve the mysteries and puzzles that surround them! If you are experienced gamers let us know and we will let you try to make it without help.  If you are new to escape games we will try to help you on the right path.

What happens if we can’t solve any of the puzzles?
Each room has a themed point of contact between you and your Game Master. Escape the NETHERWORLD allows a group to ask for up to three (3) hints to help them progress through their game. The Game Master may at his discretion provide additional unsolicited hints. These will not count towards your three-hint limit.

How much does an escape game cost?
Pricing is tiered based on the number of players in your group.

Small groups of up to 3 players will be the base price of $111 ($37 per person for 3 players) plus taxes and fees.
Groups of 4-6 players are $34 per person plus taxes and fees.
Groups of 7 or more players are $31 per person plus taxes and fees.

Is there a different price for children?
Children and adults pay the same price for their game.

Do you offer group discounts?
Please see our Groups page for Group Package information and rates. If you would like to book a Corporate Group, Birthday party or Special Event please call us at 404-999-3722. We are able to schedule your group during unpublished hours, discuss group discounts and/or our Party Room rental.

Can I pay in cash on arrival?
Generally, no. In order to book a room, the balance must be paid in full at the time of booking. However, if your friends have booked a private room, they may bring additional people with them (who may pay cash or card onsite) up to the maximum number of players allowed in the room. Additional players will be charged the rate established at the time of the booking.

What is the minimum number of players needed to play?
We highly recommend at least four (4) players per room, however the games can be played with fewer. Pricing is tiered based on the number of players in the room.

Can our group have more than the maximum room capacity play together at once?
The rooms are designed to comfortably hold 8 or 10 players depending on the room. If you have a slightly larger group, please call us at 404-999-3722 and we may be able to accommodate your request.

Can you accommodate large parties or corporate events?
Yes! Escape the NETHERWORLD has a large party room available for rent in addition to the three escape games. We can comfortably accommodate groups up to twenty four (24) people. Please contact us for information on larger groups and corporate events.

Can I play a game a second time?
If one player in a group has already played a game, it may diminish the experience for all the new players in the game. However, since your game is private to your group, as long as the other players agree it is fine to replay a game.

I made a reservation, but I can’t make it, what do I do?
We understand that things can come up. If you can’t make a reservation, please notify us at 404-999-3722 within 24 hours prior to the reservation to reschedule your game. There are no refunds, but we are happy to reschedule with notice. There are no refunds or reschedules for no shows, cancellations or reduced players within 24 hours of the scheduled game.

I have a health condition, is it safe for me to play?
It really depends… some health conditions may pose considerable safety risks. If you have a pace-maker, severe heart conditions, epilepsy, claustrophobia, are pregnant, or have a physical disability which makes standing or crawling difficult we may politely ask you to not participate. You will be in a room without seating for up to an hour. Remember, our staff reserves the right to refuse anyone for any reason.

Are children allowed?
The games at Escape the NETHERWORLD are challenging and require adult supervision.  There must be at least one adult accompanying children under age 16. Escape the NETHERWORLD is not recommended for children under 8 years old.

What should I wear?
Wear comfortable, non-restrictive clothing that you wouldn’t mind getting a little dirty. High heeled shoes are not recommended.

Is Escape the NETHERWORLD wheelchair accessible?
Yes! All of our games, our lobby, and briefing room are wheelchair accessible, although there may be a few areas within the games that are difficult to access in a wheelchair. Please call with further questions or recommendations for your group. We also have a wheelchair accessible bathroom. Please inquire at the front desk.

Can we bring alcohol?
No. Alcohol on the premises is not allowed. Also keep in mind that anyone who comes in under the influence of alcohol or drugs might not be allowed to participate. Besides, you want to be SHARP when you enter our games. Save the celebration for after you ‘escape’.

Any other rules?
There is no smoking, drinking, food or photography allowed in any of our games.  Click here for a full list of all the game rules.

What happens after my game?
At the end of your game, whether you won or failed the room, your Game Master will come into the room, debrief your group and take a group photo. The photo will be instantly sent to any person within the group who requests it. Please feel free to share your post-game group photo with friends and on the web. We also have printed copies of your photo available for purchase after your game.

#EscapeTheNetherworld

We do ask that you please not spoil the fun for others. When talking or posting about your experience in the game, please keep answers to puzzles, clues, specific theme elements, secret doors, and key locations to yourself. If you discovered something that wasn’t initially evident when you entered the room, it was designed to be discovered in that way. The discovery was part of your experience, and we’d like it to be part of the experience for future guests as well.